Terms of Service – Digital MIAM

Effective date 26th October, 2025

Last updated: 29th January 2026

These Terms of Service ("Terms") are entered into between you ("Client", "you", or "your") and Cypher 7 Limited, a company registered in England and Wales (Company Number 13557284), trading as "Digital MIAM" ("we", "us", "our", or "Digital MIAM").

These Terms govern your access to and use of our website (www.digitalmiam.co.uk) and related services. By accessing or using our services, you agree to be legally bound by these Terms.

1. Service Overview

Digital MIAM is a digital platform operated by Cypher 7 Limited. We facilitate the Mediation Information and Assessment Meeting (“MIAM”) process by:

• Collecting intake information via secure online forms

• Providing AI-assisted case analysis for informational purposes only

• Matching clients with professional mediators

• Enabling scheduling and management of MIAM sessions

• Issuing court-compliant MIAM certificates where applicable

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract under the laws of England and Wales.

3. Account Registration

You agree to provide accurate, complete, and current information during registration and to maintain the security of your account credentials. You are solely responsible for all activities conducted through your account.

4. AI-Powered Services, Confidentiality, Client Reviews, Outputs and Limitations

Digital MIAM uses AI to analyse anonymised client responses to assist in case preparation. No personally identifiable information (including names, addresses, or dates of birth) is shared with any AI system.

The AI-generated case analysis is proprietary to Digital MIAM and is provided solely to facilitate mediation services through our platform. You agree not to share, republish, reproduce, or distribute any AI-generated report, summary, or recommendation with third parties, including legal representatives, courts, or opposing parties, without our prior written consent.

Unauthorised disclosure constitutes a breach of these Terms and may result in legal action.

4.1 AI-Generated Client Reviews Not for Legal Use

Any AI-generated summaries, reviews, assessments, or narrative outputs provided to you through the Digital MIAM platform are for informational and internal guidance purposes only. These AI-generated materials must not be used, submitted, or relied upon as evidence in any court proceedings, tribunal, or legal dispute.

Use of AI outputs for evidential or adversarial purposes is strictly prohibited and constitutes a breach of these Terms.

4.2 AI Limitations and Potential for Errors

Digital MIAM uses advanced AI systems to support case preparation and client guidance; however, AI technologies may occasionally generate information that is incomplete, inaccurate, or imperfect. You acknowledge and agree that:

• AI-generated content may contain errors, omissions, or misinterpretations;

• AI outputs are not a substitute for professional legal, financial, or mediation advice;

• You remain solely responsible for reviewing, verifying, and assessing the accuracy of any AI-generated information.

4.3 Limitation of Liability for AI Outputs

Digital MIAM shall not be held liable for any losses, consequences, legal issues, or misunderstandings arising from reliance on AI-generated content. All AI outputs are provided strictly on an “as-is” basis, without warranties of accuracy, completeness, or suitability for any specific purpose.

5. MIAM Completion Timeframe (Service Level)

Digital MIAM aims to arrange and complete standard MIAM sessions within 5 days of case assignment, calculated on business days only (Monday to Friday, excluding UK public holidays). This timeframe is a non-binding Service Level Aim (SLA) and does not constitute a guarantee of delivery within that period. Case assignment is carried out daily, on business days.

If a client cancels, reschedules, or fails to attend their booked MIAM session, any delay beyond the 5 business days window will be considered client-driven. In such circumstances, Digital MIAM bears no liability for missing the SLA window, and no refund or compensation will be due. This clause explicitly voids any implied or perceived guarantee linked to the original timeframe.

6. Refunds and Cancellations

6.1 Refund Entitlement

Once payment is made and a case file is submitted to the assigned mediator, a portion of the service is considered rendered. If the client requests cancellation prior to the MIAM appointment, a non-refundable service administration fee of £15.00 will be deducted from any refund.

6.2 Completed Services

No refunds will be issued once:

• The MIAM session has taken place, or

• A valid MIAM certificate has been issued, downloaded, or used.

This constitutes full delivery of our service.

6.3 Chargeback Protection

By using our services and making payment via card, you acknowledge that once a MIAM certificate is issued and/or used in legal proceedings (e.g. as part of a court application), this represents your full satisfaction with the service rendered.

Any attempt to initiate a chargeback after full use of the service—including the booking, mediator consultation, and receipt or use of the MIAM certificate—will be deemed fraudulent. We reserve the right to challenge such chargebacks vigorously, including by submitting service logs, timestamps, mediator records, and certificate download data as evidence to the relevant financial institution.

We further reserve the right to pursue legal recovery and costs if we are financially impacted by chargeback abuse.

6.4 Late Cancellations and Rescheduling Fee

If a client cancels or reschedules their MIAM appointment within 3 hours of the scheduled appointment time, Digital MIAM reserves the right to charge a late rescheduling fee of £25.00. This fee reflects the administrative costs incurred and the mediator’s reserved time.

This fee is applicable regardless of the reason for cancellation, except in cases of a verified emergency at Digital MIAM’s sole discretion. The £25.00 rescheduling fee is non-refundable and must be paid prior to confirming a new appointment time.

6.5 Failure to Attend / No-Show

If a Client fails to attend a scheduled MIAM appointment without providing prior notice of cancellation (“No-Show”), this shall be treated as a Client-driven failure to engage with the service.

In the event of a No-Show:

a) the MIAM appointment shall be deemed to have been made available in full;

b) the Client shall not be entitled to any refund, whether in whole or in part;

c) Digital MIAM shall have no obligation to reschedule the appointment without additional payment; and

d) any stated service delivery timeframes shall be suspended until the Client re-engages.

This clause applies regardless of the reason for non-attendance, except where Digital MIAM, acting reasonably and at its sole discretion, determines that exceptional circumstances apply.

7. Prohibited Conduct

You agree not to:

• Use the platform for any unlawful purpose

• Submit false, misleading, or fraudulent information

• Attempt to access systems or data you are not authorised to access

• Share confidential platform outputs (including AI case analysis) without written permission

• Harass or abuse mediators or staff

8. Intellectual Property

All platform content, including software, AI outputs, text, images, and branding, is owned by or licensed to Digital MIAM. You are granted a limited, revocable, non-transferable license to use the platform only for its intended purpose.

AI-generated case reports and analysis remain the intellectual property of Digital MIAM.

9. Limitation of Liability

To the fullest extent permitted by law, Digital MIAM shall not be liable for:

• Any indirect or consequential damages

• Delays in service caused by third parties or client action

• The outcome of any mediation or legal proceedings

• Reliance on AI-generated information (provided for guidance only)

Our total liability under these Terms shall not exceed the total fees paid by you for services.

10. Data Protection

10.1 We process your personal data in accordance with our Privacy Policy, available at www.digitalmiam.co.uk/privacy. By using our services, you confirm that you have read and understood our Privacy Policy.

10.2 Cypher 7 Limited (trading as Digital MIAM) is the data controller for personal data you provide through the platform.

10.3 We use third-party service providers to host, process, and secure your data. This may involve your data being stored or processed outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law, as described in our Privacy Policy.

10.4 By submitting information through our MIAM intake survey, you explicitly consent to the processing of any sensitive personal data (such as health information, information about children, or allegations of domestic abuse) for the purposes of delivering mediation services.

10.5 You have rights under UK GDPR including the right to access, correct, delete, and port your data. Full details are in our Privacy Policy.

11. Mediator Status

11.1 Mediators available through the Digital MIAM platform are independent professionals. They are not employees, workers, or agents of Digital MIAM or Cypher 7 Limited.

11.2 Digital MIAM facilitates the connection between you and the mediator but does not supervise, direct, or control the mediator's professional services.

11.3 Complaints regarding the conduct or quality of mediation services should be directed to the mediator in accordance with Family Mediation Council (FMC) procedures. Our Complaints Policy at www.digitalmiam.co.uk/complaints provides further guidance.

11.4 Digital MIAM accepts no liability for the acts, omissions, advice, or professional conduct of mediators.

12. Changes to Terms

We may amend these Terms from time to time. Updated versions will be posted on our website with the latest effective date. Continued use of our services constitutes your acceptance of the revised Terms.

13. Governing Law

These Terms and any dispute or claim arising from them are governed by the laws of England and Wales, and subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

If you have any questions, concerns, or wish to dispute a charge or refund decision, please contact:

Email: contact@digitalmiam.co.uk

Website: www.digitalmiam.co.uk

A Cypher 7 Limited Group Company