Skip to main content

Terms of Service – Digital MIAM

Effective date 26th October, 2025

Last updated: 19th November 2025

Welcome to Digital MIAM. These Terms of Service (“Terms”) govern your access to and use of our website (www.digitalmiam.co.uk) and related services. By accessing or using our services, you agree to be legally bound by these Terms.

1. Service Overview

Digital MIAM is a digital platform operated by Cypher 7 Limited. We facilitate the Mediation Information and Assessment Meeting (“MIAM”) process by:

  • Collecting intake information via secure online forms

  • Providing AI-assisted case analysis for informational purposes only

  • Matching clients with professional mediators

  • Enabling scheduling and management of MIAM sessions

  • Issuing court-compliant MIAM certificates where applicable

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract under the laws of England and Wales.

3. Account Registration

You agree to provide accurate, complete, and current information during registration and to maintain the security of your account credentials. You are solely responsible for all activities conducted through your account.

4. AI-Powered Services, Confidentiality, Client Reviews, Outputs and Limitations

Digital MIAM uses AI to analyse anonymised client responses to assist in case preparation. No personally identifiable information (including names, addresses, or dates of birth) is shared with any AI system.

The AI-generated case analysis is proprietary to Digital MIAM and is provided solely to facilitate mediation services through our platform. You agree not to share, republish, reproduce, or distribute any AI-generated report, summary, or recommendation with third parties, including legal representatives, courts, or opposing parties, without our prior written consent.

Unauthorised disclosure constitutes a breach of these Terms and may result in legal action.


4.1 AI-Generated Client Reviews Not for Legal Use

Any AI-generated summaries, reviews, assessments, or narrative outputs provided to you through the Digital MIAM platform are for informational and internal guidance purposes only. These AI-generated materials must not be used, submitted, or relied upon as evidence in any court proceedings, tribunal, or legal dispute.

Use of AI outputs for evidential or adversarial purposes is strictly prohibited and constitutes a breach of these Terms.

4.2 AI Limitations and Potential for Errors

Digital MIAM uses advanced AI systems to support case preparation and client guidance; however, AI technologies may occasionally generate information that is incomplete, inaccurate, or imperfect. You acknowledge and agree that:

  • AI-generated content may contain errors, omissions, or misinterpretations;

  • AI outputs are not a substitute for professional legal, financial, or mediation advice;

  • You remain solely responsible for reviewing, verifying, and assessing the accuracy of any AI-generated information.

4.3 Limitation of Liability for AI Outputs

Digital MIAM shall not be held liable for any losses, consequences, legal issues, or misunderstandings arising from reliance on AI-generated content. All AI outputs are provided strictly on an “as-is” basis, without warranties of accuracy, completeness, or suitability for any specific purpose.

5. MIAM Completion Timeframe (Service Level)

Digital MIAM aims to arrange and complete MIAM sessions within 48 to 72 hours of case assignment, calculated on business days only (Monday to Friday, excluding UK public holidays). This timeframe is a non-binding Service Level Aim (SLA) and does not constitute a guarantee of delivery within that period. Case assignment is carried out daily, on business days.

If a client cancels, reschedules, or fails to attend their booked MIAM session, any delay beyond the 48 to 72 business-hour window will be considered client-driven. In such circumstances, Digital MIAM bears no liability for missing the SLA window, and no refund or compensation will be due. This clause explicitly voids any implied or perceived guarantee linked to the original timeframe.

6. Refunds and Cancellations

6.1 Refund Entitlement

Once payment is made and a case file is submitted to the assigned mediator, a portion of the service is considered rendered. If the client requests cancellation prior to the MIAM appointment, a non-refundable service administration fee of £15.00 will be deducted from any refund.

6.2 Completed Services

No refunds will be issued once:

  • The MIAM session has taken place, or

  • A valid MIAM certificate has been issued, downloaded, or used

This constitutes full delivery of our service.

6.3 Chargeback Protection

By using our services and making payment via card, you acknowledge that once a MIAM certificate is issued and/or used in legal proceedings (e.g. as part of a court application), this represents your full satisfaction with the service rendered.

Any attempt to initiate a chargeback after full use of the service—including the booking, mediator consultation, and receipt or use of the MIAM certificate—will be deemed fraudulent. We reserve the right to challenge such chargebacks vigorously, including by submitting service logs, timestamps, mediator records, and certificate download data as evidence to the relevant financial institution.

We further reserve the right to pursue legal recovery and costs if we are financially impacted by chargeback abuse.

6.4 Late Cancellations and Rescheduling Fee

If a client cancels or reschedules their MIAM appointment within 3 hours of the scheduled appointment time, Digital MIAM reserves the right to charge a late rescheduling fee of £25.00. This fee reflects the administrative costs incurred and the mediator’s reserved time.

This fee is applicable regardless of the reason for cancellation, except in cases of a verified emergency at Digital MIAM’s sole discretion. The £25.00 rescheduling fee is non-refundable and must be paid prior to confirming a new appointment time.


7. Prohibited Conduct

You agree not to:

  • Use the platform for any unlawful purpose

  • Submit false, misleading, or fraudulent information

  • Attempt to access systems or data you are not authorised to access

  • Share confidential platform outputs (including AI case analysis) without written permission

  • Harass or abuse mediators or staff

8. Intellectual Property

All platform content, including software, AI outputs, text, images, and branding, is owned by or licensed to Digital MIAM. You are granted a limited, revocable, non-transferable license to use the platform only for its intended purpose.

AI-generated case reports and analysis remain the intellectual property of Digital MIAM.

9. Limitation of Liability

To the fullest extent permitted by law, Digital MIAM shall not be liable for:

  • Any indirect or consequential damages

  • Delays in service caused by third parties or client action

  • The outcome of any mediation or legal proceedings

  • Reliance on AI-generated information (provided for guidance only)

Our total liability under these Terms shall not exceed the total fees paid by you for services.

10. Changes to Terms

We may amend these Terms from time to time. Updated versions will be posted on our website with the latest effective date. Continued use of our services constitutes your acceptance of the revised Terms.

11. Governing Law

These Terms and any dispute or claim arising from them are governed by the laws of England and Wales, and subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

If you have any questions, concerns, or wish to dispute a charge or refund decision, please contact:

Email: contact@digitalmiam.co.uk

Website: www.digitalmiam.co.uk

A Cypher 7 Limited Group Company