How We Use AI

At Digital MIAM, we’re committed to making the family mediation process more efficient, more affordable, and most importantly - more human. That’s why we use Artificial Intelligence (AI) thoughtfully to enhance the service you receive, not replace it.

AI-Powered Mediator Matching

Not all cases are the same - and not all mediators are either. Our AI technology helps ensure that your case is matched with a mediator who has the right experience and expertise to handle your specific situation. Whether it’s a financial dispute, child arrangements, or high-conflict separation, our AI analyses anonymised case data to pair you with the most suitable professional in our network.

This means you’ll be working with someone who understands the unique challenges of your case - giving you a better chance of achieving a fair, constructive outcome.

AI Case Analysis for Better Preparation

Before your MIAM or mediation session, our AI system reviews the intake information you provide and generates a structured case summary for your assigned mediator. This includes:

• Key background information

• Risks or red flags (such as safeguarding concerns)

• Likely areas of dispute

• Recommended focus areas for the session

This allows your mediator to walk into your session fully prepared - so you spend less time explaining the basics, and more time discussing solutions. The result? Higher-quality sessions that respect your time and accelerate your path forward.

Your Privacy Comes First

We take your data privacy seriously. Any information processed by our AI systems is fully anonymised. That means no names, addresses, dates of birth, or personally identifying details are ever sent to our AI tools.

We follow strict data handling policies and ensure all AI interactions are secure and confidential.

Got Questions About Our Use of AI?

If you have any questions or concerns about how AI is used at Digital MIAM, we’re here to help. Please get in touch with us at contact@digitalmiam.co.uk.